Politique de confidentialité

At Cluxe Hair, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following information:

  • Personal information such as name, address, phone number, and email.

  • Payment details (processed securely via Shopify or third-party payment providers).

  • Order and delivery information.

  • Technical data such as IP address, browser type, and device information.

  • Marketing preferences and communication history.

2. How We Use Your Data

We use your data to:

  • Process and deliver your orders.

  • Communicate with you about your purchases, returns, or inquiries.

  • Send marketing emails (only if you have opted in).

  • Improve our website, products, and services.

  • Comply with legal obligations (such as tax or fraud prevention).

3. Legal Basis for Processing

We process your data based on:

  • Contract necessity – to fulfil your order or provide a service.

  • Consent – when you agree to receive marketing communications.

  • Legitimate interest – to improve our customer service and website.

  • Legal obligation – when required by law or regulation.

4. Data Sharing

We do not sell or rent your personal data.
We may share it only with:

  • Service providers such as payment processors, couriers, and IT support.

  • Shopify, our e-commerce platform, which securely stores your data.

  • Legal authorities, if required by law.

All partners comply with UK GDPR standards and use secure data protection measures.

5. Data Retention

We keep your information only as long as necessary to fulfil the purposes stated above:

  • Customer records: up to 6 years (for legal and tax purposes).

  • Marketing data: until you unsubscribe or request deletion.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, or delete your data.

  • Withdraw consent for marketing at any time.

  • Request data portability.

  • Complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your rights are violated.

To exercise your rights, contact us at infos@chekinahluxehair.com

7. Cookies

Our website uses cookies to improve user experience and analytics.
You can disable cookies in your browser settings, but some site features may not work properly.

8. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact:
📧 infos@chekinahluxehair.com
🌐 www.chekinahluxehair.com

Cluxe Hair UK – Luxury you deserve, confidence you wear.